Shipping policy

Last updated: August 2, 2026

This Shipping and Delivery Policy applies to orders placed with LX Archive Lab, operated by LX Commerce Lab.

1. Order processing

After payment authorization and any required order review, fulfillment locations normally require 1–2 business days to prepare a parcel. Business days exclude weekends and public holidays. High-volume periods, address verification, payment review, or an inventory exception can add time.

2. Estimated delivery to the United States

Delivery to a United States address typically takes an additional 5–7 business days after dispatch. To include an operating buffer for warehouse and carrier variation, customers should plan for approximately 9–11 business days from order confirmation.

These are good-faith estimates, not guaranteed delivery dates. Customs review, severe weather, carrier disruption, remote destinations, public holidays, or events outside our reasonable control can cause delay. If we cannot ship within the time stated or otherwise required by applicable law, we will contact you with a revised estimate and any cancellation or refund option required by law.

3. Shipping carriers

Parcels are shipped with DHL, FedEx, or UPS. The carrier is selected according to the fulfillment location, destination, and purchased service. A particular carrier cannot always be selected by the customer.

4. Shipping charges

Available shipping methods and charges are shown at checkout before payment. The checkout total controls. A promotional or free rate applies only when it appears for the delivery address and order at checkout.

5. Multiple fulfillment locations

Products may be stored in different fulfillment locations. Items from one order can therefore ship in separate parcels, at different times, and from different countries. Each dispatched parcel receives its own tracking information. You will not be charged more than the shipping total shown at checkout solely because we split an order for fulfillment.

6. Tracking

We send tracking information when each parcel is dispatched. A newly created tracking number may take several hours to show movement on the carrier’s website. Contact us with your order number if tracking remains inactive, shows an exception, or delivery appears overdue.

7. Duties, taxes, and customs

Unless checkout expressly states that duties and import taxes are included, shipments are sent on a basis under which the recipient is responsible for any customs duties, import taxes, brokerage, clearance, or other government and carrier charges assessed at destination. These amounts are not set or controlled by LX Archive Lab.

You are responsible for providing information reasonably required for customs clearance and for responding to carrier or customs requests. Refusing to pay required charges can result in delay or return of the parcel. Any refund after a refused or returned shipment is determined after the parcel is received and reviewed, less actual costs chargeable under applicable law.

8. Delivery address

Enter a complete and accurate delivery address, email address, and telephone number at checkout. Contact us immediately if you notice an error. Orders move into fulfillment quickly, so an address change is not guaranteed after order confirmation. We are not responsible for delay or loss caused by an incorrect address supplied by the customer, except to the extent required by law.

9. Delivery attempts and unclaimed parcels

DHL, FedEx, and UPS typically make more than one delivery attempt or may direct the parcel to an authorized pickup point, subject to the carrier’s rules. Follow the carrier notice promptly. If a parcel is returned because delivery was refused, it was not collected, the address was incorrect, or required destination charges were not paid, any refund is processed after receipt and inspection and may be reduced by actual return, redelivery, or handling costs where permitted by law.

10. Missing or delayed parcels

Check the delivery address, tracking page, household members, building staff, and any carrier-designated pickup point. If the parcel still cannot be located, contact us promptly. We will open a carrier investigation when appropriate. Carrier investigations can require time, and a replacement or refund is issued only after the applicable facts are confirmed or as required by law.

11. Damaged or incorrect deliveries

Keep the item, brand tags, packaging, shipping carton, and shipping label. Contact us promptly with the order number and clear photos of the product, issue, tags, packaging, and label. Do not ship anything back until we issue written instructions. Confirmed damaged, defective, or incorrect items are handled under our Return and Refund Policy.

12. Contact

LX Commerce Lab
2810 N Church St
Wilmington, DE 19802
United States

Email: lx@vogueelle.com
Online: Contact page