Refund policy
Last updated: August 2, 2026
This Return and Refund Policy applies to purchases made from LX Archive Lab, operated by LX Commerce Lab. It is designed for items fulfilled through our authorized luxury-fashion supply network.
1. Request window
You must contact us within 12 calendar days after the carrier confirms delivery. A request is not a return authorization. Do not ship an item until we issue written return merchandise authorization (“RMA”) and warehouse-specific instructions.
2. How to request a return
Self-service return requests are not available through customer accounts. Customers must contact us directly using the Contact page or email listed below.
Use our Contact page or email lx@vogueelle.com. Include:
- your order number;
- the item and quantity you want to return;
- the reason for the return; and
- for a damaged, defective, or incorrect item, clear photos of the product, issue, brand tags, packaging, and shipping label.
We review the request with the applicable fulfillment location. If approved, the RMA will identify the exact return address, permitted carrier, tracking requirements, shipping deadline, arrival deadline, and any customer-paid return cost. The parcel must be handed to the carrier by the deadline in the RMA and must reach the designated facility within the stated arrival period. Approval can be withdrawn for a late or noncompliant shipment.
3. Eligible condition
Except for a confirmed defect or fulfillment error, an item must be unused, unworn, unwashed, unaltered, free of odors, stains, and customer-caused damage, and returned with every original brand tag, protective component, accessory, box, dust bag, and other packaging supplied with it. Footwear must be tried only on a clean, soft surface. Every return is inspected.
Items clearly marked Final Sale are not returnable unless applicable law requires otherwise. Gift cards and other non-returnable items identified before purchase are also excluded to the extent permitted by law.
4. Written authorization and correct destination
The sender address on the delivery parcel is not automatically the correct return address. Products in the same order may come from different fulfillment locations and may require separate RMAs or parcels. Returns sent without authorization, to the wrong location, after the stated deadline, without active tracking, or through regular postal services may be refused. Costs caused by an unauthorized or misdirected shipment are the customer’s responsibility to the extent permitted by law.
5. Return carrier
Use only the tracked UPS, FedEx, or DHL service stated in the RMA. Keep the shipping receipt and active tracking number until the case is closed. Regular postal services are not accepted by our fulfillment partner.
6. Return-shipping cost
For an eligible change-of-mind return, the customer pays the actual approved return-shipping cost. We disclose the exact amount and collection method in writing before shipment. We do not add a restocking fee to a compliant, authorized change-of-mind return; however, additional costs caused by an unauthorized, late, or misdirected shipment may be charged where permitted by law.
If the fulfillment partner confirms that the item was damaged, defective, or different from what was ordered, LX Archive Lab provides the approved return label at no cost to the customer. Do not purchase or use a label before written confirmation if you expect the store to pay.
7. Damaged, defective, or incorrect items
Stop using the item and contact us promptly within the 12-day request window. Keep the item, tags, packaging, and shipping materials while the case is reviewed. Photo evidence is required so the applicable warehouse can confirm the issue. If confirmed, we send return instructions and a store-paid label. Your statutory rights for defective or misdescribed goods are not limited by this policy.
8. Exchanges
We do not process direct exchanges. To obtain a different item or size, place a new order and separately request a return for the original eligible item. The new order is charged independently. The original item is refunded only after it is received, inspected, and approved.
9. Partial and multi-parcel returns
You may request a return for an individual eligible item from a multi-item order. Do not combine items assigned to different return destinations. Follow each RMA exactly so the warehouse can identify and inspect each item.
10. Refunds
After an authorized return reaches the designated facility and passes inspection, we issue the approved refund to the original payment method within up to 10 business days. Your bank, card issuer, or payment provider may require additional time to post the funds.
For an eligible change-of-mind return, the refund is based on the approved returned item price, less only amounts disclosed and permitted by this policy and applicable law. Any delivery amount charged at checkout is nonrefundable for a change-of-mind return except where required by law. For a confirmed defective, damaged, or incorrect item, we refund the eligible item and applicable standard delivery cost as required by law.
If inspection finds that an item is used, incomplete, damaged after delivery, unauthorized, late, or otherwise ineligible, we will explain the decision. No refund is promised for a declined return. Further shipping requested after a declined inspection may be charged to the customer where permitted by law.
11. Order changes and cancellations
Contact us immediately if you want to change or cancel an order. Fulfillment begins quickly, and cancellation is not guaranteed. If we confirm cancellation before dispatch, the canceled amount is refunded to the original payment method. After dispatch, this Return and Refund Policy applies.
12. Consumer rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited. If applicable consumer law gives you a longer period or additional remedy, that law controls.
13. Contact
LX Commerce Lab
2810 N Church St
Wilmington, DE 19802
United States
Email: lx@vogueelle.com
Online: Contact page