Frequently Asked Questions

Orders normally require 1–2 business days for warehouse processing. Delivery to the United States typically takes a further 5–7 business days after dispatch. To allow for warehouse and carrier variation, please plan for approximately 9–11 business days from order confirmation. Weekends, public holidays, customs review, severe weather, and remote destinations can add time. Delivery estimates are not guarantees.

Orders are fulfilled with DHL, FedEx, or UPS. The carrier is selected according to the shipping service and fulfillment location and cannot always be chosen by the customer.

Products may be stored in different fulfillment locations. When that happens, items ship separately and may arrive on different days. Each dispatched parcel receives its own tracking information.

We send tracking information when each parcel is dispatched. A newly created tracking number can take several hours to begin showing movement. If it remains inactive or delivery appears overdue, contact us with your order number.

Unless checkout expressly states that duties and import taxes are included, the recipient is responsible for any customs duties, taxes, brokerage, or import fees assessed by the destination country or carrier. These amounts are not controlled by LX Archive Lab. Please review the order summary before payment.

Contact us immediately. Orders move into fulfillment quickly, so a change or cancellation is not guaranteed. If we confirm cancellation before dispatch, the canceled amount will be refunded to the original payment method. Once a parcel has been dispatched, the Returns & Refunds Policy applies.

Contact us within 12 calendar days after carrier-confirmed delivery. Include your order number, the item, and the reason for return. For a damaged, defective, or incorrect item, also include clear photos of the item, issue, tags, packaging, and shipping label. Do not ship anything until we send written return authorization (RMA) and instructions.

No. The address on the original parcel is not automatically the correct return address. An unauthorized return, a return sent to the wrong warehouse, or a return sent by regular postal service may be declined or charged additional handling costs. Follow the RMA instructions exactly.

The item must be unused, unworn, unwashed, free of odors and customer-caused damage, and returned with all original tags, packaging, box, dust bag, and accessories. Every return is inspected before a refund is approved. Items marked Final Sale are not returnable except where required by applicable law.

For an eligible change-of-mind return, the customer pays the actual approved return-shipping cost. We disclose the exact cost, carrier, destination, and payment method in writing before shipment. If a damaged, defective, or incorrect item is confirmed, LX Archive Lab provides the approved return label at no cost to the customer.

Use the tracked UPS, FedEx, or DHL service specified in your RMA and keep the receipt and tracking number. Returns sent through regular postal services may be rejected.

We do not process direct exchanges. Request a return for the original eligible item and place a new order for the preferred item or size. The new order is charged separately, and the original item is refunded only after it is received and passes inspection.

After the authorized return reaches the designated facility and passes inspection, we issue an approved refund to the original payment method within up to 10 business days. Your bank or card issuer may take additional time to post the funds. We will explain any inspection-based denial.

Products are supplied through a third-party luxury-fashion distributor. Supplier documentation states that items are sourced through established distribution channels and are delivered with the original brand tags and any original packaging available for the item. LX Archive Lab does not independently authenticate each item and does not claim authorized-retailer or official brand-partner status.

Inventory is synchronized across fulfillment locations, but rare availability conflicts can occur. If an ordered item cannot be fulfilled, we will contact you with available options. We will never substitute an item without your approval; any canceled unavailable item will be refunded to the original payment method.